Novel Coronavirus (COVID-19) Travel Update:

8 April 2020 - 6am (AEST)  

 

We’ve suspended all our tours until at least 30 June, 2020

As the impact of the Novel Coronavirus (COVID-19) pandemic continues around the globe and in line with current travel advice and restrictions, we’ve had to take the unfortunate decision to suspend all our tours globally, until 30 June 2020.  

 

The safety and well-being of our travellers is our focus right now, so while the plans have been put on pause, as soon as the travel restrictions are lifted and it’s safe to do so, we’ll be back,  exploring the road less travelled with you. We’ll continue to monitor the Government advice and update this page with more information as we get it.    

 

Updated Cancellation Policy 

The current worldwide travel restriction updates, border closures and quarantine requirements are not what anyone could call normal circumstances. Due to these exceptional circumstances and the unprecedented impact of coronavirus (COVID-19) worldwide, we have updated our cancellation policy to align with current travel industry and tour operator standards. 

 

For customers who are booked to travel between now and June 30, 2020

If you’re booked on one of our suspended tours, we’re offering a credit voucher for the full value of your booking to be used towards a future tour with us, plus an extra $300(AUD)*. This can be used for any tour until 31 December 2021. 

 

We’ll be contacting our affected customers in due course, starting with the most imminent departures first. We understand you may have some further questions, if so, please contact our team directly on the number at the top right of the page. 

 

For customers who are booked to travel from July 1, 2020 

At present, all of our tours scheduled from July 1 are due to depart as planned 

 

If you choose to suspend your tour departing from July 1, please keep in mind then the below will apply:  

  • If you have paid more than a deposit - you’ll get the full amount provided in the form of a travel credit voucher, plus an additional $300(AUD)* travel credit. This is redeemable for travel by December 31, 2021. 

  • If you have paid only the deposit - you’ll get the full amount provided in the form of a travel credit voucher. This is redeemable for travel by December 31, 2021. 

Frequently asked questions

I am booked to travel from 1 July 2020, is my tour still running?

All of our tours scheduled from 1 July 2020 are due to depart as planned. We’re closely monitoring the Novel Coronavirus (COVID-19) situation around the world along with government and travel advice. Customer safety and wellbeing is always our absolute priority, and we are continually assessing our operations as the situation develops and will take any appropriate.  

 

If my trip is suspended, how will I know?

If your tour was scheduled to depart between now and 30 June 2020, your tour has been suspended. If this affects you, we’ll contact you directly or via your travel agent as soon we can.  

If your tour is due to depart from 1 July 2020 your tour is scheduled to depart as planned – if there are any changes to this, we’ll let you know.   

 

My tour isn’t until later on this year, I am nervous about travelling, should I cancel now?

We advise you to wait until closer to your tours departure date to allow you to make a more informed decision, however, if you would like to make alternative arrangements now, we recommend calling our Customer Services team, on the number to the right of the website, to discuss travel credit and booking transfer options.  

*Terms and Conditions

Valid until further notice. Issued in the form of a non-refundable Credit Voucher to the value of the amount paid plus $300 (AUD), redeemable for travel until 31 December 2021. Credit Vouchers are not redeemable for cash or transferable. The new booking is subject to any increase in price at time of purchase.